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Retail Law Advisor

Tag Archives: lifetime guarantee

No More Lifetime Guarantees – The Importance of a Balanced Return Policy

Posted in Retail, Retail Sales

In February 2018, L.L. Bean made the tough decision to change its lifetime return policy, which had been in existence for over a century. Following the policy change, the company received backlash from its customers, with many of them voicing their frustrations on twitter. One user tweeted “L.L. is 100% rolling in his grave #NoRespect.”… Continue Reading